account access

Standard (retail) license? If it was someone else's plan (for example, a staff member who has now left), Adobe will only talk to the original person. A company has no rights over any account for any other person, even if their credit card is registered to that account. Essentially, it's a nice gift for the departing person. You can try to cancel the card payments with your provider, and someone (not clear who) is responsible for the cancellation fee.

Team or enterprise license? Use the Admin console to reclaim the license. You can cancel it at renewal time, or reassign it.

Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730