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S
spaniel
Participant
May 30, 2020
Answered

ACCOUNT AND ACCESS ISSUES NEW INDESIGN SUBSCRIPTION

  • May 30, 2020
  • 2 replies
  • 703 views

I got a brand new 30 days subscription of Indesign for 30.34 GBP on 29 May 2020..   The next day (today) I cannot access the paid version

 

I log in with my correct email and password but I cannot access the premium version I have paid for. I also found Adobe does not have a selection in support where you can tell your problem.

 

I have the paid subscription but am unable to use it and wonder if Adobe has a phone number? I want life to be simple and easy. My purchase receipt tells me I can cancel in 14 days for a full refund. Can I cancel now please for a full refund

 

I am using the forum because I have done my best to locate a place in adobe support where I can ask why I have only the free version after paying for the paid version. I think I have average intelligence and should not need to struggle with products that are very difficult to use. It means the fault does not lie totally on my side. We purchase to find convenience and when we have inconvenience instead we want out!

Thanks

Mohini

 

 

This topic has been closed for replies.
Correct answer John T Smith

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

2 replies

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
May 30, 2020

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

    I
    Ian Blogs
    Inspiring
    May 30, 2020

    https://helpx.adobe.com/manage-account.html

    right down the bottom of the page click on 'contact us'. You can chat to an Adobe rep there

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