Account authentication problem

Forum|Forum|5 years ago
November 4, 2020
1 reply
2586 views

Hello everyone,
In order to complete the installation of the creative cloud applications I have to authenticate my account with my system password, but when I enter it, it doesn't work. Even if I change it and start again, no matter what password I enter, it won't work. Can someone help me?

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Correct answer Test Screen Name

There are two passwords that you need

1. Your Adobe ID password, needed to activate any software

2. Your system password, chosen when the machine was switched on (or known to your IT department, if any). Needed to install any software.

Be sure you know which of these two is being asked for, and be sure you know both passwords.

T

Test Screen NameCorrect answer

Legend

There are two passwords that you need

1. Your Adobe ID password, needed to activate any software

2. Your system password, chosen when the machine was switched on (or known to your IT department, if any). Needed to install any software.

Be sure you know which of these two is being asked for, and be sure you know both passwords.

M

MaloWAuthor

Participant

Oh thank you !

Unfortunately I believe I forgot my system password. Do you know how I can get it back? 🙂

John T Smith

Community Expert

For Windows Go to the Search bar at the top of http://www.microsoft.com/en-us/default.aspx to search for password help

For Mac you need to go to an Apple forum

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