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Answered

Account hijacked

Forum|Forum|8 years ago
December 17, 2017
3 replies
692 views

My Adobe account got hacked by someone called Connor. The email of my account used to be. [xxxxxxx@xxx.xxx] when he transferred everything to his email I had to create a new account with the same email but a different password I have opened 2 cases and still haven’t gotten a response this is really urgent to me. This cost me some money because I don’t live in the richest family that why we bought it off of my school. I ONLY HAVE THE ACTIVATION CODE AND THE BEGINNING OF THE HACKER'S E-MAIL.

[Personal information redacted by moderator. This is a public forum.]

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Creative Cloud

This topic has been closed for replies.

Correct answer Rajashree Bhattacharya

Hi Rick,

Have you already contacted us here? http://helpx.adobe.com/contact.html Our account experts will be able to help you out most efficiently! Let us know if you have any questions.

Thanks!

Rajashree

Neox99

Legend

Adobe Sales at removed by mod..

M - F 05:00 to 17:00 PST

J

JERRY FIELD

Participant

account hacked trying to re-0establish my account account nmae xxxxxxx@xxxxxx

[Moderator]

[personal information removed per policy -

https://community.adobe.com/t5/adobe-community-professionals/email-signatures-and-personal-information/td-p/4786467

[This is a public forum, not Adobe support, please do not post personal information]

LinSims

Community Expert

Like Neox, you'll need to contact customer service.

This is a public forum, not Adobe support. Users, including the Adobe Community Professionals, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

Rajashree Bhattacharya

Correct answer

Community Manager

Hi Rick,

Have you already contacted us here? http://helpx.adobe.com/contact.html Our account experts will be able to help you out most efficiently! Let us know if you have any questions.

Thanks!

Rajashree

kglad

Community Expert

only adobe staff can help you. i'm passing this message on to adobe staff.

make sure anyone contacting you has a staff badge where mine says acp.

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