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Inspiring
July 17, 2014
Answered

Acrobat CC asking for a product code

  • July 17, 2014
  • 2 replies
  • 378 views

I cancelled a student/teacher CC subscription on 21st June, which terminated on 1th July. On the same day, I took out new Photographer CC bundle (PS and LR & Acrobat Reader XI).

I have had to chat with support a few days ago because LR and PS were not registered and showing as trial version. This was resolved fairly quickly by logging in and out of CC manager.

But today, I have opened Acrobat and got a similar message saying I'm using a trial version and I need to enter the product license code.

Does anyone know what might be going on and how to resolve it please.

    This topic has been closed for replies.
    Correct answer kglad

    again, sign out and then back in to your cc desktop manager.

    2 replies

    Inspiring
    July 17, 2014

    Thank you.

    kglad
    Community Expert
    Community Expert
    July 17, 2014

    you're welcome.

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    July 17, 2014

    again, sign out and then back in to your cc desktop manager.