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tracyf58801775
Participating Frequently
May 7, 2015
Answered

Acrobat Installer - Unexpected Failure - Pro DC Trial

  • May 7, 2015
  • 1 reply
  • 3141 views

My trial has downloaded fine, but I get an error when trying to install it. It paused and asked me to close Reader, which was open, so I did, then hit try again. When I open the installer, it checks the download, the blue bar goes 50% across, it starts installing, then says, "Acrobat Installer encountered an unexpected failure. Please try again. If it continues to fail, contact Adobe Support." I have tried updating Reader, restarting my mac, to no avail. Same problem.

    This topic has been closed for replies.
    Correct answer Govardhan.V

    Hm... 13-inch, early 2011.

    Mac OS X Lion 10.7.5 (11G63b)


    I thought so .
    I am very sorry , Acrobat Pro DC requires either MacOS 10.9.x or 10.10. versions.

    Please refer below link for details :

    System requirements | Adobe Acrobat Pro DC, Adobe Acrobat Standard DC

    1 reply

    Govardhan.V
    Govardhan.V
    Participating Frequently
    May 7, 2015

    May I know whether you had installed Acrobat pro XI or other older version Acrobat on your computer ?

    If so , did you uninstall it ?

    T
    tracyf58801775Author
    Participating Frequently
    May 7, 2015

    Thanks for your reply. I had an Acrobat Pro XI trial from 2 years ago. After your comment, I uninstalled it, but I'm still having the same problem.

    Govardhan.V
    Govardhan.V
    Participating Frequently
    May 7, 2015

    Navigate to Applications > Utilities >Adobe Installers,

    Open Adobe Installer folder and check whether Acrobat pro XI is present or not?

    We might need to trash preferences files as well .

    Did you downloaded installer file from direct download link ?

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