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T
toby1044
Participant
August 8, 2012
Question

acrobat needs serial number

  • August 8, 2012
  • 1 reply
  • 1122 views

I can't use AAM--many other people are having the same problem. It freezes and takes over my internet connection when I try to install anything. To get around this, I've installed the trial versions of apps which have been activated when I start the program and sign in. As per http://prodesigntools.com/adobe-cs6-direct-download-links.html

Unfortunately, this doesn't work for acrobat as it asks for a serial number; there is no sign in option. How do I get round this?

This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
August 9, 2012

From the behavior you are describing it appears you have a software firewall or some other security application preventing the Adobe Application Manager from accessing the Internet.  Please make sure the PDApp.exe is configured as a exclusion.

T
toby1044Author
Participant
August 11, 2012

My firewall is configured correctly: Norton 360; program rules; PDapp.exe Allow

I turned the firewall off and connected the computer directly to the internet (by-passing my switch and router) and guess what! Adobe Application Manager worked, but slowly. Obviously, exposing my computer unprotected to hackers was not the solution I was hoping for.

Many other people have had problems with AAM. It's obvious that one of your programmers has told you it's not his fault, it's the firewall! And you believed him. Blaming the firewall, and hence the user's computer:

1. treats professional designers like amateurs

2. eliminates the need for you to fix the problem

3. ignores the simple fact that other programs access the internet without having to configure or turn off the firewall

Point 3 would seem to me to be so obvious that I'm impressed with the way you're fooling yourselves into thinking that nothing needs to be done. Please stop treating us like amateurs. I run my own server with secure tunnelling and I don't like it when AAM swamps my broadband internet connection and yet its downloads crawl along like injured snails. There's something wrong with this program, and there will be until you fix it.

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
August 13, 2012

Toby1044 so I can understand a bit more of your network topology is your router and switch both separate devices?  Do you have any filtering set up or are possibly using a Private DNS server?  In addition to allowing PDApp.exe to access the Internet you will also want to ensure you are able to access https://activate.adobe.com and that you are allowing traffic not only on port 80 but also 443.

Perhaps port 443 is blocked which might be why the Adobe Application Manager started functioning once you had a direct connection to the Internet?

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