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Participant
July 23, 2025
Question

Acrobat Pro 2020 lifetime license can't active

After I entered the product number, it showed the message in the picture, and I can't use the program, even though I bought the program legitimately from a distributor as a lifetime license.

 

Okay, so when you contacted the chat support, they told you to "help yourself" and sent a link that wasn't helpful for solving the problem. That's incredibly frustrating, especially when you've legitimately purchased a product.

 

 

 

6 replies

Participant
July 24, 2025

I've already asked for and sent the serial number to support for verification. Support confirmed that the serial was legitimately purchased, but they no longer support this version of the product.

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kglad
Community Expert
Community Expert
July 24, 2025

they used to be able to reverse an erroneous revocation.  

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John T Smith
Community Expert
Community Expert
July 23, 2025

>from a distributor

 

Did you buy a physical product (an install disc) or a download?

 

If a download you MAY have been sold an illegal product... a company 'multiple install' license that was only for that company... and Adobe has now figured out the illegal sale and blocked the number

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kglad
Community Expert
Community Expert
July 23, 2025

for a revoked serial number you can start https://helpx.adobe.com/genuine/faq.html

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