Inspiring

Answered

Acrobat pro in a loop since update, cannot confirm acceptance of terms and then it quits

Forum|Forum|11 years ago
August 26, 2014
2 replies
207 views

Hi, since I updated Acrobat I cannot open it for long. It says I have to accept the terms but nothing happens when I push the ACCEPT button. And then Acrobat quits. I tried removing it and downloading it again but that didn't help. Hope someone has a solution because I need Acrobat Pro and now it is useless.

This topic has been closed for replies.

Correct answer AnnaDolinda

Hi, problem solved. I uninstalled and installed acrobat again, as I did before, but this time it worked!

Jeffrey_A_Wright

Legend

AnnaDolinda which operating system are you using?

AnnaDolindaAuthorCorrect answer

Inspiring

Hi, problem solved. I uninstalled and installed acrobat again, as I did before, but this time it worked!

Community Expert

Community Expert

>tried removing it and downloading it again

Discussions of RE-installing

-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

-using the cleaner after uninstalling and before reinstalling will usually help

-http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

A chat session where an agent may remotely look inside your computer may help

Creative Cloud chat support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html