Participant

Question

acrobat pro permanent licence number blocked

Forum|Forum|8 months ago
May 11, 2025
5 replies
678 views

My problem has not yet been solved. My desktop PC with the only installation of Acrobat Pro 17 /permanent license and Photoshop Elements 15 crashed completely two weeks ago. I had an IT-technician fixing it, still there was absolutely no possibility to deinstall any software from the crashed PC. We had to set it up completely new. This is why my license numbers are now blocked!
I do not like the idea to throw away working software, I paid for some years ago.

Adobe case:

[Serial numbers and case number removed]

General troubleshooting

S

stardew_1248

Participant

@andrea s _4478

You need to contact Adobe Support directly: https://helpx.adobe.com/contact.html
Tell them your PC crashed and you couldn’t deactivate Acrobat Pro 2017 and Photoshop Elements 15.
Ask them to reset your license activations.
Provide your serial numbers and Adobe ID (email) used during registration.
They will clear the old activations and your license will work again.
Only Adobe can fix blocked licenses. No other method works.

Peru Bob

Community Expert

@stardew_1248

Adobe support no longer has the ability to reset activations.

Nancy OShea

Community Expert

Your previous software is 8 - 10 years beyond its sell-by date.

MODERN OPTIONS:
==============

FREE Acrobat Reader -- view, comment, print & sign PDF.
https://www.adobe.com/acrobat/pdf-reader.html

Paid Acrobat Pro -- the complete solution for creating and saving PDF.
https://www.adobe.com/acrobat/acrobat-pro.html

Photoshop Elements or Premiere Elements (3 year license, no subscription needed).
https://www.adobe.com/products/photoshop-elements.html

Nancy O'Shea— Product User & Community Expert

A

andreas_4478Author

Participant

I know how old my software is. I paid for it years ago and it worked
fine. So I see no reason why my licence number should be blocked just
because my PC crashed and therefore I couldn't deactivate my Acrobat Pro
beforehand. I am not willing to pay $240 a year for software I paid for
already.

kglad

Community Expert

@andreas_4478

you don't need to respond to posts that you find unhelpful.

A

andreas_4478Author

Participant

have to deactivate another PC within 20 days to activate this serial
number>
--
Dr

kglad

Community Expert

using a computer that has a current activation:

update its os

update its default browser

open acrobat 2017 > click help > deactivate/sign out

kglad

Community Expert

what error message are you seeing?

try67

Community Expert

Never post serial numbers online! It's a great way to get them stolen, and eventually blocked... I removed them from your post for you, although it might be too late.

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