Acrobat Pro Perpetual License Activation (Lost Device)

Question

Dear Community Members,I am seeking guidance regarding my Adobe Acrobat Professional perpetual license for Windows.The computer on which Acrobat was previously installed has been lost, and I am unable to deactivate the software from that device.My Adobe account currently shows no activated devices. However, I would like to confirm whether any hidden or residual activations may still be linked to my license, as I want to ensure a smooth installation on my new computer.License details:• Product: Adobe Acrobat Professional (Perpetual)• Version: Acrobat Pro 2020 (Windows)• Serial Number: Will be shared securely if required Has anyone experienced a similar situation?What steps should I take to verify and reset activations, if necessary?Thank you for your guidance.

Jeffrey_A_Wright · Accepted Answer

Immialaw, thank you for posting. If you no longer have access to any of the devices on which Acrobat 2020 was previously activated, then you will need to find a new solution for your PDF creation needs in 2026.

For more information on how to manage the activations that were included with your purchase, see https://adobe.ly/4cHUsGy. ^JW