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M
magentaLisa
Participant
May 29, 2020
Answered

Acrobat will not download to iMac

  • May 29, 2020
  • 2 replies
  • 754 views

I uninstalled Acrobat because yesterday it crashed several times when I did not have a PDF open. I am getting error code 136.

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Correct answer magentaLisa

The issue is resolved. When i restarted again, Acrobat was installed and functioning properly.

Yes, my computer meets the required standards. This was not a first time install.

Yes, I'm the administrator of my computer.

The CC Desktop App has been on my computer for a long time.

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
May 29, 2020

Error 136 usually means there's a problem with system registry files.

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html

 

Are you sure your computer meets or exceeds the system requirements to run the latest Creative Cloud desktop app and all the other apps you intend to use?

https://helpx.adobe.com/creative-cloud/system-requirements.html

 

Does your computer user profile have full administrative level permissions to install software?

 

How to install CC Desktop App

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

 

Nancy O'Shea— Product User & Community Expert
M
magentaLisaAuthorCorrect answer
Participant
June 6, 2020

The issue is resolved. When i restarted again, Acrobat was installed and functioning properly.

Yes, my computer meets the required standards. This was not a first time install.

Yes, I'm the administrator of my computer.

The CC Desktop App has been on my computer for a long time.

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