Acrobat won't function on my new computer due to phantom activation on other computer

Forum|Forum|1 year ago
January 23, 2025
2 replies
204 views

I get a message that says "You need to deactivate another computer within 30 days to use this product"

BUT when I login to my online account, there are no computers activated.

Is there some way to get the Adobe support team to reset it, because I know for sure I am not using this serial number on any other computer. Any other computer has been fully reset.

Can anyone help me out here?

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

kglad

Community Expert

your account frequently will fail to show the activated computers. you have to recall where they were activated and then deactivate from those computers (after updating the os and default browser an internet explorer, if win os).

R

russ_3814Author

Participant

Thanks Kglad!

Much appreciated.

So I need to go back to my old computer (which was recently refreshed) and re-load Acrobat and then deactivate it on that PC. Is that right? Does that need to be done from within Acrobat itself?

kglad

Community Expert

yes, but make sure your os and default browser (and if windows os, internet explorer) have security updates before deactivating.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded