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October 11, 2026
Question

Acrobat X in Win 11 25H2

  • October 11, 2026
  • 1 reply
  • 12 views

I have CS6 master edn. I have previously installed components in Win 11.

Due to a hardware issue Windows 11 25H2 has been reinstalled.

I was installing Acrobat X, InDesign and Illustrator and got an error msg PxHlpa64.sys could not be installed.

I understand this file is related to use of CD/DVD drives.

A reboot failed, but I was able to recover using a restore point.

Does anyone know which elements use this file?

Or any other workaround?

Thanks

Richard

    1 reply

    leo.r
    Community Expert
    Community Expert
    October 12, 2026

    CS6 is too old and too unsupported. Anything could happen on an operating system CS6 was never intended to run on.