Acrobat XI Pro multiple installs

Forum|Forum|1 year ago
May 14, 2024
2 replies
436 views

I had Acrobat XI Pro installed on my Surface Pro 8. I uninstalled it there and then installed it on my new Surface Pro 10. I am getting a message that the serial number is already in use and they want to deactivate me. It is installed on only one machine. They both ran Windows 11. Any way to solve the problem?

Thanks

How to

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Correct answer kglad

reinstall on your previous computer, open acrobat, click help, click deactivate.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

kglad

Correct answer

Community Expert

reinstall on your previous computer, open acrobat, click help, click deactivate.

S

Steven37374230o06zAuthor

Participant

Thank you. I whish there was a way to do it without reinstalling on my old computer.
Thanks again.

kglad

Community Expert

you're welcome.

p.s. don't reply via email or remove your signature before sending.

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