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Anonymous
March 7, 2014
Answered

Acrobat XI pro upgrade fails during installation.

  • March 7, 2014
  • 1 reply
  • 364 views

Upgrade from Acrobat XI to XI pro fails.  "Setup detects that you already have a more functional product".  What gives and how to recover?  Windows 8.1.  I have a folder on my desk top with Acrobat XI setup.exe file.

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1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
March 7, 2014

xi standard is not upgradeable to xi pro, http://www.adobe.com/products/acrobatpro/buying-guide-upgrade-pricing.html

http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

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