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J
jmclarke2
Participant
August 4, 2013
Question

Acrobat XI std upgrade/install fails error 1326

  • August 4, 2013
  • 1 reply
  • 1256 views

I purchased upgrade from Acrobat 9 standard to Acrobat XI standard. Received confirmation, serial numbers, etc. During install, it is recommended to uninstall the previous version (9 std). The uninstall/install seems to almost complete, then it stops with the above error message. I rebooted and tried again with same result.

Many thanks.

John

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 5, 2013

    is acrobat 9 uninstalled?

    if no, uninstall it using your uninstaller.

    if yes, run the cleaner:  http://labs.adobe.com/downloads/acrobatcleaner.html

    restart your computer

    then install acrobat xi

    J
    jmclarke2Author
    Participant
    August 5, 2013

    I think all is OK now. I was on line with chat for about two hours, including the wait, and we went through a number of efforts. I have administrative privileges, but with Windows 7 .... lots of issues. I later logged in with the built in Administrator account, and the install of XI and the uninstall of 9 seemed to go OK. I did have a problem at first with a nag about not having uninstalled the old version, but once I realized the screen was asking for the OLD serial number, it took it.

    So I think I'm all right now. I will report back after I've had a chance to test it (late for work!)

    Many thanks for the prompt reply. I am saving the link for the acrobat cleaner in case of future need.

    John

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 5, 2013

    you're welcome, and glad to hear all's well.

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