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Emilio150
Participant
June 2, 2014
Question

Acrobate shows it's updated but the application is not there

  • June 2, 2014
  • 1 reply
  • 99 views

I cleaned the apps with the clean tool in adobe. when I went to download the apps the acrobat pro does not download but shows that it is up to date

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1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
June 2, 2014

Emilio150 please see CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html for information on how to reinstall Acrobat.

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Emilio150Author
Participant
June 3, 2014

With support I was able to take out the Acrobat, but when I reinstalled it 3 different times I get this:

Exit Code: 7 Please see specific errors below for troubleshooting. For example, ERROR: DW006 ...

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
June 3, 2014

Emilio150 Exit Code 7 indicates a file permissions failure under your current User account.  You can find more details at Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html. 

It is also likely you will need to review your installation log files in more detail to locate the directory or series of directories where your file permissions have become compromised.  Please see Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html for information on how to locate and interpret your installation log files.

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