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andrewgalka
andrewgalka
Participant
May 26, 2014
Question

Activatation behind an authenticated proxy

  • May 26, 2014
  • 1 reply
  • 741 views

Hello

I am trying to activate Photoshop on a computer that I used AAMEE repackage from Creative Cloud. We are a facility that ad

heres to the MPAA's restrictions on artist workstations having direct access to the internet. This means we have to use an authenticated proxy server to access the web.

When I go through the activation wizard I see some hits on the squid proxy server to a couple of images but no other hits

are recorded on the proxy server. This shows me that the proxy is being used (as set in Windows Internet Settings control panel) but Photoshop activation process isn't.

Does anyone have any guidance on activating behind an authenticated proxy?

Andrew

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 26, 2014

    Proxy authentication support for Creative Cloud products

    johndwld
    johndwld
    Participating Frequently
    May 26, 2015

    Hate to tell you this, but Adobe has been "investigating" this for years.  The only way I have been successful in activating and installing CC software is by logging into the CC as the user after creating an account for them and then installing what you need.  Expect it to fail a couple of times, but it "should" work for you.   If you are the administrator without an adobe account then the install will fail, hence the need to log in as the user with an adobe account.

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