Activate after restart

Forum|Forum|10 months ago
March 8, 2025
3 replies
414 views

I've got CC that can be installed on 2 machines. One is my laptop, the other my desktop. Every single day, after every restart actually, Adobe tells me to re-activate my desktop's license because it is already in use by my laptop and......my desktop. So for some reason, my desktop is seen as a new computer every single day.
Why does it not recognize my desktop from the day before? It's exactly the same computer, same name, same hardware, same software, nothing changed.
Any tips more then welcome.

Shivangi_Gupta

Community Manager

Does it happen only when you try to use a single app on two systems simultaneously @rudinie?

Let us know.

^Shivangi

R

rudinieAuthor

Participant

No, I'm 100% sure that the laptop is off, when this happens. The issue is desktop, and desktop only, and the fact that it seems to be a new pc every single time I restart it.

Kanikas

Community Manager

Hi rudinie,

Thank you for sharing the details. Could you please follow the steps shared in this link for help"https://adobe.ly/41Rghxj ?

Do let us know the outcome.

Thanks
^KS

Peru Bob

Community Expert

Do you have an optimization program running in the background that may be removing Adobe info?

R

rudinieAuthor

Participant

No, nothing that I can think of.
I think it has something to do with the startup of the PC. I've experienced something similar in a long last past. I think different parts of my pc, network card, bluetooth, wifi, are all starting up, and depending on which one was the fastest that day, the system gives them different ID's or something like that. Then with different ID's for the hardware, the computer gets another "signature", or something in that direction.