Activate Creative Cloud 6 on new computer

Forum|Forum|13 years ago
May 22, 2012
3 replies
3216 views

Hi, I had to buy a new MacBook. I deactivated Creative Cloud 6 three hours ago on the old Mac, but it's still impossible to install it on the new one.

Can you help me?

This topic has been closed for replies.

Correct answer Jeffrey_A_Wright

You should just be able to sign into https://creative.adobe.com/ by using your Adobe ID tied to your account. You can then download the Adobe Application Manager and begin the install process. You do not need to redeem your complimentary access code again.

Jeffrey_A_Wright

Legend

Do you receive any error messages when you try to install?

B

BeaJakobi

Author

Community Expert

Hi Dave, hi Jeff

thank you so much for fast reply. I tried to answer with email. Didn't work. Sorry.

Your questions: It's a brandnew MacBook Pro 15" with OS X.7.4

I'm a german adobe freelancer and had a complementary access to install with www.creativecloud.com/redeem.

First time with the old MacBook everything was fine. Today I deactivated Creative Cloud on the old computer in order to install it on the new one. Deactivation seemed to work, but when I try to install on the new Mac, I get the message "This code has already been used" ... my translation. Exact message in german: "Dieser Code wurde bereits eingelöst".

I looked in my Creative Cloud account - nothing is installed

I made a system update

and rebooted my Mac

Thanks

Bea

Jeffrey_A_WrightCorrect answer

Legend

You should just be able to sign into https://creative.adobe.com/ by using your Adobe ID tied to your account. You can then download the Adobe Application Manager and begin the install process. You do not need to redeem your complimentary access code again.