Activation

Question

Bonjour,Après achat auprès d'un revendeur (bundle avec PC).La nouvelle licence a été activé sur un compte existant qui disposait déjà d'une licence. Malheureusement, cela n'ajoute pas un nouvel utilisateur.Le but de l'achat étant justement de pouvoir utiliser la suite sur un ordinateur supplémentaire.Après desinstallation et création d'un nouveau compte, l'activation de la licence est refusée car déjà échangé.Merci de votre aide.

LinSims · Answer

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

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