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M
mark_lefold
Participant
November 28, 2021
Question

Activation code not working.

  • November 28, 2021
  • 1 reply
  • 134 views

i have bought photoshop and elements 2022 for Apple MAC OSX, when i out he code in i cannot install the programmes i get a notification saying cannot open these files because they are for windows only......HELP !!!

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1 reply

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
November 28, 2021

Sounds like you purchased & downloaded the wrong software for your platform.

Contact the vendor you purchased from.

 

If it was purchased from Adobe.com, verify your purchase by logging-in to your account:

https://account.adobe.com/products

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea— Product User & Community Expert
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