Skip to main content
R
richardd15458088
Participant
January 25, 2017
Answered

Activation failed

  • January 25, 2017
  • 1 reply
  • 1057 views

Hello,

I am getting a popup window when opening applications. Creative cloud is online and signed in however, I get the message please check internet connection settings and try again with a code 194.7

CC allows downloading of other products and the internet is working for browsers etc.

some advice would be good.

This topic has been closed for replies.
Correct answer Kanikas

Hi Richardd15458088,

Could you please share a screenshot of the error message ?

Meanwhile, kindly refer the activation related help documents for help:

Advanced solutions to connection errors with Adobe Creative Cloud and Creative Suite applications

Activation and deactivation troubleshooting

Hope this helps !

1 reply

Kanikas
KanikasCorrect answer
Legend
January 25, 2017

Hi Richardd15458088,

Could you please share a screenshot of the error message ?

Meanwhile, kindly refer the activation related help documents for help:

Advanced solutions to connection errors with Adobe Creative Cloud and Creative Suite applications

Activation and deactivation troubleshooting

Hope this helps !

R
richardd15458088Author
Participant
January 26, 2017

Hi kanikas100,

Thank you for your help.

Activation and deactivation troubleshooting

All seems fine here. One account. Oddly the activation date has changed to todays date. MAC time correct.

Advanced solutions to connection errors with Adobe Creative Cloud and Creative Suite applications

All seems fine here. Oddly 2 keychains. Only 1 yesterday.

1. Test your connection to Adobe activation servers.

2. Reset your hosts file.

Didn't try manual technique

3. Make sure that you can access secure sites.

4. Check the GlobalSign Root CA certificate.

2 keychains. 1 yesterday.

Photoshop launches, however, none of the others will and result with.

Coincidentally this problem started after updating the operating system. I don't know if it is relevant. Put it out there for thought.

R
richardd15458088Author
Participant
January 31, 2017

Hi kanikas100,

I'm still having an issue opening lightroom 6. All other applications are now opening. Thank you for your help there.

On startup. Lightroom loops round the login windows and don't load the application. Can you give me a steer?@

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices