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dylrazna65
Participant
September 13, 2017
Answered

Activation failed. We are unable to activate creative cloud

  • September 13, 2017
  • 2 replies
  • 6284 views

I'm trying to open my adobe illustrator to continue with my work but I can't. It keeps saying that activation failed and i should have a working internet connection. but i have no problem wiith the internet connection. someone please help me. Urgently need to finish my work asap

This topic has been closed for replies.
Correct answer Kanikas

Hi Neil,

Could you please specify what all steps have you tried?

Did you try logging out and then logging back in?

Kindly Rename the  OOBE  to OOBE.old and then try to sign in:

Location:-

Windows C: \ users\ User account \ App data \ local \ adobe \oobe

MAC: Go / Go to Folder / Application support / Adobe / oobe

Let us know if that helps.

2 replies

P
Peter MCR
Participant
October 22, 2019

I have the same problem. I logged out and logged in, rename OOBE. the same. I can open Adobe file only when I open Adobe and find file which I want to open. The message appears only when I double click on adobe files in computer

Kanikas
Kanikas
Legend
September 13, 2017

Hi Dylrazna65,

As you mentioned that while working on Illustrator it says Activation failed, please see the link for help:

Common Adobe Creative Cloud activation errors and how to solve them

Hope this helps!

Feel free to reach out to us for more questions.

Thanks

Kanika

Ladbroke
Ladbroke
Participant
September 13, 2017

No it doesn't help, next suggestion please!

Kanikas
KanikasCorrect answer
Legend
September 13, 2017

Hi Neil,

Could you please specify what all steps have you tried?

Did you try logging out and then logging back in?

Kindly Rename the  OOBE  to OOBE.old and then try to sign in:

Location:-

Windows C: \ users\ User account \ App data \ local \ adobe \oobe

MAC: Go / Go to Folder / Application support / Adobe / oobe

Let us know if that helps.

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