Activation Issue - CS6 on MacOS Mojave

Question

I have had to reinstall Adobe CS6 on an iMac running macOS Mojave.  I have managed to install it however when I try to activate the serial number I get a cannot connect to the internet error.  I then tried using the Offline Activation option but when I click on the Generate a Response Code link and try to login using my AdobeID it says 'We couldn't find an account with that email address' even though my AdobeID works on other adobe login pages (including logging in to this community site and the Adobe Licensing site).  Is anyone aware of why this might be happening or if there is another way to do an offline activation?

kglad · Answer

if you have a non-current os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos after clicking "link"?

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

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