Activation issues moving Elements 11 from old laptop to new

Question

I have bought a new laptop and want to move Photoshop Elements 11 from my old laptop to the new one. When I try to activate it, I get an error message saying it has been activated on two computers which is the limit.

I deactivated Elements 11 on the old laptop and it gave me a deactivation successful message. I tried to activate it on the new laptop and it gave me the same error as before. Then I chatted with support and they told me sometimes it takes a few hours for the change to be updated and I should be able to active Elements on my new laptop in a few hours.

I tried again this morning and got the same error. I chatted with support again and they told me the activation servers don't exist anymore and they can't do anything to help me with this issue.

What can I do now? I had two different agents tell me two completely different things and I'm not sure what to do next.

kglad · Answer

probably not much you can do now. when you deactivated on your old computer, you were probably successful locally, but did not convey that to adobe's servers. eg, your old computer needed an updated os. here's more

https://community.adobe.com/t5/download-install-discussions/activation-limit-reached-for-non-subscription-adobe-desktop-applications/td-p/14804413?linkId=100000305463075https://community.adobe.com/t5/download-install-discussions/activation-limit-reached-for-non-subscription-adobe-desktop-applications/td-p/14804413?linkId=100000305463075

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