Activation Limit Reached

Forum|Forum|6 years ago
June 17, 2019
2 replies
932 views

I am using a second computer a Mac Laptop my other device is a Desktop-N25DQ9P and keeps getting registered twice for some reason, causing a loop that makes me have to bump the desktop over and over. Please help! This isn't how I need to spend my day logging in over and over again.

This topic has been closed for replies.

Jeffrey_A_Wright

Community Manager

HaveTechWillTravel, in addition to the steps offered by Kglad, on how to manage your activations in post #1, I would recommend you review the settings of any installed security, system utility, or back up software that is installed on both computers.

I reviewed the activation history for the e-mail address you used to post to this public discussion forum, and I do see a large number of daily requests from both computers. Any software that can modify or affect files on the computer is a suspect.

You are also welcome to work directly with our support team at Contact Customer Care to see if any other steps can be implemented.

V

VoidSpaceRabbit

Participant

Hi Jeff,

I get this same issue, and I've logged 2 (or 3) cases with Adobe support about this. It seems there is a bug somewhere that's registering computers multiple times.

The workaround it just sign out of the same computer that I'm using, to let it sign me back in, but for the price I'm paying for the software it's pretty annoying.

Is there anyway this can be looked into as a bug and fixed?

Jeffrey_A_Wright

Community Manager

Noblemonkey, sorry to hear that you are facing difficulties managing your activations. You mentioned you have been in contact with our support team. Can you please post the case numbers from your interaction to this public forum discussion? You can find information on how to locate and update your recent support cases at View Adobe Support cases .