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Siyi Zhang
Participant
December 25, 2021
Question

Activation of Adobe Lightroom 6 on Win 11

  • December 25, 2021
  • 2 replies
  • 3248 views

Hi, my computer was recently upgraded to Windows 11. The Lightroom 6 that previsouly installed on this computer requires me to activate it, but when I input the same series number, it says it cannot be activated because I have used it on more than two computers. It requires me to deactivate the other device(s) in order to activate in this computer. However, I could not find any way to deactivate the old device (the same computer that was previously running Windows 10 before the upgrade to Windows 11). Can anyone help me? Thanks.

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2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
December 25, 2021

I'm not sure if the latest Windows 11 will support your legacy Lightroom 6 software.  The two are 7 years apart and LR6 hasn't been updated to run on new computer OSs because it's discontinued and unsupported.

 

Adobe Apps on Windows 11:

https://helpx.adobe.com/download-install/kb/windows-11.html

 

Creative Cloud Photography Plan (approx $10/month for 12 months). Includes the following:
- Photoshop CC and Photoshop on iPad
- Lightroom on desktop, mobile and the web
- Lightroom Classic (similar to LR6)
- Portfolio website + hosting
- Bridge
- 20 GB cloud storage (upgradable to 1 TB).
https://www.adobe.com/creativecloud/photography.html

Make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on:

  • Windows 11, Windows 10 versions 21H1, 20H2, 2004, and 1909 (LTSB branches are not supported);
  • macOS 12 (Monterey), macOS 11 (Big Sur), macOS 10.16 or 10.15 (Catalina)

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/lightroom-classic/system-requirements.html

 

Hope that helps.  Merry Christmas!

 

Nancy O'Shea— Product User & Community Expert
    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    December 25, 2021

    When you can't deactivate a serial number (this is the ONLY support Adobe still offers for old programs)
    BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
    You may need to PERSIST or TRY AGAIN to find a support agent with more experience

     

    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    -you MUST also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or https://helpx.adobe.com/contact/phone.html
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

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