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giftfordc84582598
Participant
September 22, 2018
Answered

Active CC membership, from my school, but keep being told to purchase a membership

  • September 22, 2018
  • 1 reply
  • 871 views

In my profile details there is definitly a plan from school with all apps included. Ipress download, and I get in a page were all apps have the buy option.While I norally have a plan. What is happening? When its in your plan,your supposed to have it right???

    This topic has been closed for replies.

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    September 22, 2018

    Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help

    -and troubleshooting FAQ https://forums.adobe.com/thread/1962238

    -and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

    M
    Madisyn34922085dvft
    Participant
    January 20, 2024

    I did all that and it keeps sending me back here to this page

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 20, 2024

    @Madisyn34922085dvft 

     

    verify your account, https://account.adobe.com

     

    if that shows your subscription, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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