Skip to main content
Participant
December 6, 2011
Question

Adding InDesign result in ERROR: DW020 during installation

  • December 6, 2011
  • 2 replies
  • 1169 views

Windows Win7 Ultimate x64 with SP1

Flash version: WIN 10,3,183,11

Trying to add Adobe InDesign to my installation. Inserted the CD, ran setup, checked only InDesign and installation started. After 1 min installation fails with the following summary. Any suggestions?

Exit Code: 7


-------------------------------------- Summary --------------------------------------


- 1 fatal error(s), 2 error(s), 3 warning(s)

WARNING: DW031: Payload:{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {42774483-D33C-46F7-8B20-FD0B1A3DAC25} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.


WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.


WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.


ERROR: DW020: Found payload conflicts and errors:


ERROR: DW020:  - Adobe Flash CS5.5 depends on Adobe Flash Player 10 ActiveX to be installed.


FATAL: DW020: Conflicts were found in the selected payloads. Halting installation.


-------------------------------------------------------------------------------------


    This topic has been closed for replies.

    2 replies

    Participant
    December 7, 2011

    Hello Jeff,

    InDesign is not installed. The installation crashes rather fast in the process.
    Support token case: 00-51308-131506122011

    Ninni Pettersson

    Jeffrey_A_Wright
    Legend
    December 7, 2011

    Thank you Ninni P343 Did you have a pre-release build of our software installed?  If so please remove it and try the installation again.  If you continue to have difficulties please try the steps listed in Resolve installation problems with CS5 Cleaner Tool | CS5.5, CS5, CS4, CS3.

    Jeffrey_A_Wright
    Legend
    December 6, 2011

    Ninni P343 have you tried opening InDesign?  The error your indicated should still allow for the installation to complete successfully.  You can review Error DW050 or DW020 | Installation | Creative Suite 5.5, Flash Professional CS5.5 | Windows for additional details.