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robertb24128473
Participant
February 1, 2022
Question

adding to new compter

  • February 1, 2022
  • 1 reply
  • 135 views

I had photoshop and Premiere elements 9 on a windows 7, worked great,now after adding to a new windows 10 machine, it excepts the licence key, but will not register or allow updates, after an hour or so now adobe says my licence key has expired, why?

 

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1 reply

kglad
Community Expert
Community Expert
February 1, 2022

something says your license key has expired or is not valid?

have you ever (currently or in the past) had any adobe cc program installed on the problematic computer?

robertb24128473
Participant
February 3, 2022

Not sure if I had any cc program, sorry

kglad
Community Expert
Community Expert
February 3, 2022

embed a screenshot of the error message.