robertb24128473

Participant

Question

adding to new compter

Forum|Forum|4 years ago
February 1, 2022
1 reply
135 views

I had photoshop and Premiere elements 9 on a windows 7, worked great,now after adding to a new windows 10 machine, it excepts the licence key, but will not register or allow updates, after an hour or so now adobe says my licence key has expired, why?

Installation

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Community Expert

Community Expert

something says your license key has expired or is not valid?

have you ever (currently or in the past) had any adobe cc program installed on the problematic computer?

robertb24128473Author

Participant

Not sure if I had any cc program, sorry

Community Expert

Community Expert

embed a screenshot of the error message.