Additional Payments for Apps?

Question

I signed up for the Student/Teacher subscription of Adobe CC for $19.99 a month plus tax over my phone. I finally had a chance to sit down at my computer to try to download some apps. It states that all 20 apps are included in the plan. Maybe I missed something, but when I went to download Illustrator it gives me a choice between a trial version, or pay another $19.99 for the single app, or $49.99 for all apps. ??? So do I have to pay an additional $19.99 on top of what I'm already paying per month? Or am I doing something wrong? Also I have made several attempts to download the trial version of Illustrator and every single time I get an error message saying that it cannot connect to the server and to retry. I liked the good old days when you could physically purchase software. I've about had it with Adobe!

kglad · Answer

you're doing something wrong.check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://www.adobe.com/account.htmlif your account shows a. your subscription is active,1. sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html2. if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.htmlif your account shows b. you have no subscription and you're paying for one1. using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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