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nancy259
Participant
January 10, 2014
Answered

Adobe 11.0

  • January 10, 2014
  • 2 replies
  • 375 views

I cannot open my Adobe reader, I keep getting this message: Application or DLLC:Program Files\Adobe\Reader 11.0 Reader\ AGM.dll is not a valid Windows Image. I dont know what to do to correct this. Can anyone help me?

Thanks

    This topic has been closed for replies.
    Correct answer kglad

    uninstall the reader.

    run the cleaner, http://labs.adobe.com/downloads/acrobatcleaner.html

    restart your computer

    reinstall the reader, http://get.adobe.com/reader/

    p.s. be sure to untick mcafee unless you're really certain you want it.

    2 replies

    N
    nancy259Author
    Participant
    January 10, 2014

    no, only flashplayer and reader!

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 10, 2014

    do you also have acrobat installed?

    N
    nancy259Author
    Participant
    January 10, 2014

    no, do I need to install that also? If so, how and where do I download it?

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    January 10, 2014

    uninstall the reader.

    run the cleaner, http://labs.adobe.com/downloads/acrobatcleaner.html

    restart your computer

    reinstall the reader, http://get.adobe.com/reader/

    p.s. be sure to untick mcafee unless you're really certain you want it.

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