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Ernst239255817epc
Participant
April 7, 2022
Answered

Adobe account not working - no data

  • April 7, 2022
  • 1 reply
  • 251 views

Dear community,

when I am connected to my Adobe account there is a loading circle for about a minute or two.

After that I cannot change my account details, see my products or even change language. There is always a error "Unable to load data". I attached a screenshot.

I can't find any support information on the website so I give this forum a try. Has somebody a solution for this?

Thanks in advance.

This topic has been closed for replies.
Correct answer Ernst239255817epc

I found a solution for my problem. It seems that Avast blocks the connection.

After I made a scan exception for *.adobe.com every works fine.

1 reply

E
Ernst239255817epcAuthorCorrect answer
Participant
April 7, 2022

I found a solution for my problem. It seems that Avast blocks the connection.

After I made a scan exception for *.adobe.com every works fine.

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