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November 24, 2025
Question

Adobe Acrobat 2020 Perpetual Licenses

  • November 24, 2025
  • 2 replies
  • 268 views

Can Adobe reset the computer activation for my perpeutal license? I no longer have access to the computers I installed it on, I reimaged my device so there's no going back and "Signing out of it" It also doesn't pull up on my account in registered devices for the account I used to activate my original licensed. Not sure how they are keeping track but I have the reciepts to show for it. Anyone have any luck getting it reset? 

2 replies

Nancy OShea
Community Expert
Community Expert
November 24, 2025

Your license was perpetual, but not the software support.  

https://helpx.adobe.com/acrobat/faq-acrobat-2020.html

Acrobat 2020 support was for 3-5 years, after which you're expected to replace it with a supported product.

 

MODERN OPTIONS:
==============
FREE Acrobat Reader
https://www.adobe.com/acrobat/pdf-reader.html

FREE Online PDF Editor
https://www.adobe.com/acrobat/online/pdf-editor.html\

Acrobat (Standard, Pro or Studio)
https://www.adobe.com/acrobat/pricing/compare-versions.html

 

Hope that helps.

 

Nancy O'Shea— Product User & Community Expert
kglad
Community Expert
Community Expert
November 24, 2025

no, they can no longer do this.  ie, if you no longer have access to a computer with an activation, it's not possible to regain an activation.