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pgraves
Participant
July 31, 2013
Answered

Adobe Acrobat 8 - file updates not installing on Win 7 Professional

  • July 31, 2013
  • 1 reply
  • 660 views

How do I install MSP file updates to Adobe Acrobat after downloading them? I have just installed Acrobat 8.0 from the original installation CD on a new PC running Windows 7 Professional (64 bit) and have downloaded the update to 8.1.0 to begin with, but on clicking it get the error messsage 'This patch could not be opened. Contact the application vendor to verify that this is a valid Windows Installer patch package'. Updater is not working at all. It says it cannot find any updates. Even when I place the MSP file in the Updater folder to which it is supposed to download updates, it does not find updates. What is wrong? Why won't this patch install? Thank you! I really don't want to be stuck with 8.0.0 when I know that years of updates through to 8.3.1 are available, but for some reason they will not install intuitively.

    This topic has been closed for replies.
    Correct answer Romsinha-9KMEUt

    Hi ,

    Acrobat 8 is not compatible with Win 7. Please find the mentioned Kb: http://helpx.adobe.com/x-productkb/policy-pricing/system-requirements-acrobat-family-products.html#main_System_requirements_for_Acrobat_8_Pro showing system requirement for installing Acrobat 8. As Acrobat version 8 is very old product so I would recommend you to purchase Acrobat11 which has more enhanced features and functionalities.

    Regards,

    Romit Sinha

    1 reply

    Romsinha-9KMEUt
    Adobe Employee
    Romsinha-9KMEUtCorrect answer
    Adobe Employee
    August 1, 2013

    Hi ,

    Acrobat 8 is not compatible with Win 7. Please find the mentioned Kb: http://helpx.adobe.com/x-productkb/policy-pricing/system-requirements-acrobat-family-products.html#main_System_requirements_for_Acrobat_8_Pro showing system requirement for installing Acrobat 8. As Acrobat version 8 is very old product so I would recommend you to purchase Acrobat11 which has more enhanced features and functionalities.

    Regards,

    Romit Sinha

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