Participant

Question

Adobe Acrobat 8 Professional - how to reregister? [LOCKED: TOS Violation]

Forum|Forum|6 years ago
January 7, 2020
6 replies
920 views

So now that Adobe has apparently shut down its registration server for Acrobat 8, how am I supposed to use the software I purchased with a perpetual license? Save me the speech about how old it is. I just want to use my software that I purchased. How do I do that? Adobe refuses to talk to me on the phone, and says I have to post in the forums.

Creative Cloud

This topic has been closed for replies.

LinSims

Community Expert

I am locking this discussion for violating the terms of service.

D

defaultl27tanvrsd4x

Participant

Dear Robert

I have the same problems. Is there a class action law suit I can join?

John T Smith

Community Expert

>private message from someone at Adobe

beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

Please post the user ID of that supposed Adobe employee... if that was a scammer, your report here will help get them banned from the forums

R

robertf18276167Author

Participant

This is the e-mail of the person who PM'd me: Adobecare @outlook.com (with the two spaces).

The username is Adobe_Dave_Duff. I see now that I was conned. I guess when Adobe itself refuses to provide any customer service and refers customers to its forum it is complicit in the scammers taking advantage of the vacuum left from the lack of customer support. Yet another reason to go far away from Adobe.

John T Smith

Community Expert

>Why can't Adobe resend me the special non-activation version?

CS2 + CS3 are GONE, there is nothing to send

R

robertf18276167Author

Participant

I find it hard to believe a company like Adobe does not still have legacy copies of its software available. I understand it wants its users to buy the new software (and REALLY wants its users to buy an annual license so that it can keep charging every year) but it sold a perpetual license for one computer and that's what I want to continue to use. This is like Ford coming and reposessing my car because it wants me to buy a new one.

LinSims

Community Expert

I think it's a bit closer to you still have the car, but you can't start it anymore and the manufacturer no longer makes or stocks the part needed to fix it so it will start. YMMV.

Personally, I'm not happy with the progression on the part of Adobe and so many other companies from providing software as a product to making it software as a service, but if you ever read the EULA for nearly any piece of software, you'll discover you never actually owned the product, you only had a license to use it. And Adobe just legally revoked the use license for a lot of old programs that they haven't made money on in years. It's easy to understand why they'd do it, but it doesn't make things any easier for people who bought what they thought was a permanent use of the product.

T

Test Screen Name

Legend

Sending people to the forums is Adobe support’s way of closing the call. There is no way we could actually help you.

John T Smith

Community Expert

Sorry... nobody here can help... if you did not download the special non-activation version when it was available, there is no way to use the program

R

robertf18276167Author

Participant

Why can't Adobe resend me the special non-activation version? I mean, I paid for the software and I realize it is old but it does what I need it to do. How can Adobe refuse to allow me to use the software I purchased if I want to use old software?

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