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September 9, 2013
Question

Adobe Acrobat listed incorrectly - Group Reviews

  • September 9, 2013
  • 2 replies
  • 512 views

Adobe has incorrectly listed the "Group Reviews" support for Adobe Standard vs. Professional.

My use case:  Create a group review document with an internal server.  Store the document on my hard drive.  Then send by email to all other users who have "Adobe Reader" to comment and publish comments on the internal server.

My experience prior:  I downloaded Adobe professional for a trial version.  I actually tried to first download the standard version first but was unable.  The professional version supported what I wanted to do.  And the "comparison" between products online showed that they both supported the shared reviews feature.

Problem:  I then purchased standard.  I wasted half a day at work trying to get Standard to work for group reviews.  Finally - I downloaded a trial (again) of Adobe Professional and found that I could run group reviews.  The difference is subtle - the professional version can allow me to send "comment enabled w/ publishing to an internal server" documents to my colleagues over email.  It's not supported for standard.

Result:  I wasted over half a day trying to get this to work.  If the product comparison had been listed correctly I would have purchased Acrobat Professional in the beginning.

Further insult to injury:  When calling to have my product returned (twice) I've been waiting on hold for over 10 minutes before hanging up.  When I tried calling sales instead I was placed with someone right away.  So far I've spent over 45 minutes on the phone and online with Adobe trying to sort this out. 

Conclusion: My opinion of Adobe Support and Marketing has severely been damaged by this experience.  I seriously think that anyone who encounters this type of experience will be (1) extremely wary of Adobe and (2) do everything possible to avoid calling their support lines.

This topic has been closed for replies.

2 replies

Ned Murphy
Legend
September 9, 2013

Do you have a problem with Downloading, Installing, Setting Up Adobe software (the purpose of this user to user forum) or are you just venting?

September 9, 2013

There was no other place to add a comment about this.

September 9, 2013

Further insult (via chat support):

Temjenlong: Well in that case I request you to contact the reseller.

ME: Did you look up the order number? [After providing all the product information]

Temjenlong: For returning the product please contact the reseller.