Adobe Acrobat Pro 2017 Student and Teacher Editions Product Code

Question

I purchased Adobe Acrobat Pro 2017 Student and Teacher Editions from best buy for me to use at school.  There are 3 steps that came with the CD.  Step 1 - Make sure I have my school email address and proof of eligibility (got it), Step 2 - go to www.adobe.com/go/edu-validate.  Problem is when I put in the product code, which is Step 6, the system tells  me Identi-e does not recognize this product code and to contact support community.  Please help as I need this for school.  Thank you

John T Smith · Answer

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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