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briann88072482
Participant
May 13, 2015
Answered

Adobe Acrobat Pro DC trial installation will not launch

  • May 13, 2015
  • 2 replies
  • 1575 views

Once the installation is complete, I am prompted to "Launch" the application. However, when the "launch application" button is clicked on, nothing happens.  This is on a windows7 machine.

    This topic has been closed for replies.
    Correct answer kglad

    The only folder under "C:Program Files (x86)\Adobe" is "Reader 11.0"


    then you don't have adobe dc installed.

    did you install using your cc desktop app?

    if not, do so.  if you need the app, https://creative.adobe.com/products/creative-cloud

    if you did use your cc desktop app to install, reinstall using it.  if your desktop app shows adobe dc is up to date, CC desktop lists applications as "Up to Date" when not installed

    2 replies

    briann88072482
    Participant
    May 13, 2015

    Thank you

    kglad
    Community Expert
    Community Expert
    May 13, 2015

    you're welcome.

    kglad
    Community Expert
    Community Expert
    May 13, 2015

    right click > click 'run as administrator'.

    briann88072482
    Participant
    May 13, 2015

    Tried "run as administrator" .  Adobe Acrobat Installer ran the Adobe Acrobat Pro DC download. When completed I clicked "launch" and nothing happened.

    kglad
    Community Expert
    Community Expert
    May 13, 2015

    click on the executable in your installation folder:  C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe