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ruurdj11771095
ruurdj11771095
Participant
April 1, 2016
Answered

Adobe Acrobat PRO X serial numbers needs another serial number

  • April 1, 2016
  • 1 reply
  • 3985 views

I upgraded my Windows Adobe Pro to a MAC Adobe Pro.

I had troubles with my Adobe CC so they removed all my Adobe products

Now I am trying to reinstall my Adobe X Pro and when I enter my Mac Upgrade serial numbers it says it needs another serial number which I do not have for the MAC because it was for windows

    This topic has been closed for replies.
    Correct answer ruurdj11771095

    Sorry, I misread your posting.  The second serial number you need to enter will be the Windows one... if you upgrade from 8 to 10 then the serial number for 8 is the second one you need.  If it is not working then you might find yourself without much help as Adobe has abandoned helping their older product customers for the most part.

    Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5

    http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

    If you want to attempt getting Adobe's help... For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...

    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

    Serial number and activation chat support (non-CC)

    https://helpx.adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_licensing-activation_stillNeedHelp


    Ned,

    Thanks I decided to go back to that chat guy at the Creative Cloud and he is now helping me to get a new Serial no

    Enjoy your weekend

    Ruurd

    1 reply

    Ned Murphy
    Ned Murphy
    Legend
    April 1, 2016

    A Windows license is only good for Windows, and will not work on a Mac.  Acrobat Pro X is too old to qualify for a platform swap.  The only option you might have is to install a Windows emulation software on your Mac and install Acrobat thru it.

    ruurdj11771095
    ruurdj11771095Author
    Participant
    April 1, 2016

    Thanks Ned, but Adobe was the one who upgraded me with my Windows serial code of professional 8 to my MAC version 10 Pro. It all worked fine and I do not need more than that for my business.

    I remember their helpdesk doing something to make this happen

    Only now in 2016 I get a screen for a second serial number and sure the windows no wis not recognized

    And you can not get in touch with anybody at Adobe

    It was their Helpdesk at the creative cloud who removed it

    Ned Murphy
    Ned Murphy
    Legend
    April 1, 2016

    Sorry, I misread your posting.  The second serial number you need to enter will be the Windows one... if you upgrade from 8 to 10 then the serial number for 8 is the second one you need.  If it is not working then you might find yourself without much help as Adobe has abandoned helping their older product customers for the most part.

    Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5

    http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

    If you want to attempt getting Adobe's help... For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...

    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

    Serial number and activation chat support (non-CC)

    https://helpx.adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_licensing-activation_stillNeedHelp

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