Participant

Answered

Adobe acrobat subscription

Forum|Forum|3 years ago
December 20, 2022
2 replies
1677 views

Hi,

I have a paid subscription but ahd to unistall the software since it was crashing but now I cannot download another version since I am being asked to pay again. Could you please tell me how I can download again the software?

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Correct answer kglad

frankly when I went to craetive cloud it only check for another plan I have whcih is the photography plan ignoring the rest. the other two solutions are too complex for me and I would mess it up.

what's complicated?

sign into your account, https://account.adobe.com

then go to https://acrobat.adobe.com/link/home/

G

GeosciMike

Participant

I subscribed monthly today (see screenshot of me logged into https://account.adobe.com below).

I try to use Adobe Acrobat by following prompts to Set-Up.

Adobe opens, and I can't do anything because I need to "Subscribe" (see screenshot below).

Right now, it seems like Adobe Acrobat as an application on my computer is never going to accept that I have a renewed subscription.

Should I remove Adobe entirely and try to redownload?

kglad

Community Expert

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language. eg, try international english

if that fails, change the install location

kglad

Community Expert

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

J

Joe A27648391n33oAuthor

Participant

sorry but I have already installed the CC cloud and it keeps telling me that I have to buy the adobe acrobat again. There is no choice where I can download it. I have a subscription for pdf services and adobe export pdf.

kglad

Community Expert

wait a minute. you don't download anything with with adobe services. those are used online.

https://helpx.adobe.com/document-cloud/help/using-exportpdf.html

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