Skip to main content
C
carolynb76662419
Participant
November 17, 2015
Answered

Adobe Acrobat XI Pro serial number for previous version not for a qualifying product?

  • November 17, 2015
  • 1 reply
  • 4328 views

Upgrading from Adobe Acrobat XI Pro to Adobe Acrobat Pro DC.  Get a message saying "... qualifying product could not be found on this computer".  So entered serial number and says serial number for previous version is not for a qualifying product?  I have tried entering the serial number into the accounts section of my Adobe page but it won't recognise it there either.  Can you please help?

This topic has been closed for replies.
Correct answer Sheena Kaul

Hi,

Please see Error: "This serial number is not for a qualifying product" | CS6, CS5.5, CS5

You may also refer qualifying product cannot be found on this computer?

Hope that helps!

Regards,

Sheena

1 reply

Sheena Kaul
Sheena KaulCorrect answer
Legend
November 17, 2015

Hi,

Please see Error: "This serial number is not for a qualifying product" | CS6, CS5.5, CS5

You may also refer qualifying product cannot be found on this computer?

Hope that helps!

Regards,

Sheena

    C
    carolynb76662419Author
    Participant
    November 17, 2015

    Thank you Sheena - I have read through the links you have provided and am waiting for a response via chat from customer service as I believe I have a qualifying product - thank you for your quick response with the information - kind regards Carolyn

    Sheena Kaul
    Sheena Kaul
    Legend
    November 17, 2015

    You are welcome!

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices