Adobe Activation Device Error/Bug

Forum|Forum|4 years ago
May 14, 2021
1 reply
1139 views

I currently have only 1 computer with the Adobe apps installed for use, and my account permits 3. However, Adobe has an error or bug because it's storing instances of the same computer. And ironically, the devices are identified identically with my computer name. It seems to happen when Windows 10 has been updated. It's annoying but doesn't seem to affect my use. Just thought I'd put it out there.

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kglad

Community Expert

you have a team or enterprise account? (individual accounts only allow 2 concurrent activations.)

L

loydj55115137Author

Participating Frequently

Oops, my bad 2 devices, the 3rd was an attempt/suspended until at least 1 was deactivated. Still... same issue. It was/is logging COMPUTER NAME last used 4 Months Ago; then identical COMPUTER NAME last used 2 days ago.

kglad

Community Expert

go to your account, https://account.adobe.com and click plans > manage plans and scroll to the bottom.

deactivate each listed device on the web page.

on your computers, open you cc desktop app and sign in.

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