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Participant
April 16, 2021
Question

Adobe After Effects

  • April 16, 2021
  • 1 reply
  • 265 views

Hi! I am a new use trying to Adobe After Effects but After Effects won't seem to install. I uninstalled and reinstalled CC and I tried to free up all the storage I can but every time I retry, it hits 4% then "Installation failed". I am on macOS Mojave. After Effects says it is compatitble on this laptop but it just doesn't work. What do I do?

 

 

 

Let me know,

Lay

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1 reply

kglad
Community Expert
Community Expert
April 16, 2021

was there a link to more information in the error message?

Participant
April 16, 2021

no actually there was just this 

kglad
Community Expert
Community Expert
April 16, 2021

if you have nothing cc installed (other than the cc desktop app):

 

first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud


if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials