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samanthab82729975
Participant
September 24, 2020
Question

Adobe After Effects Download Failure

  • September 24, 2020
  • 3 replies
  • 823 views

After I click "Install" button, the install begins and makes it to 4% then stops and says "Retry". It provides no error code or no reason why the download has stopped. I have made sure there is more than enough storage for the download. I have closed out and retried but the issue persists. Has anyone experienced this and what did you do to fix it? I'm paying for an application I can't even use and I'm not too happy about that.

This topic has been closed for replies.

3 replies

M
Moe5EC4
Participant
August 17, 2021

I have the same problem.. download stops at 4%

this is poor performance from Adobe. I see many users have the same issues

 

Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
August 17, 2021

Hi there, 

 

Since when have you been facing this issue? Do you get an specific error code? 

 

 

-Kanika 

J
jas98A2
Participant
December 25, 2020

I got the same issue, is there a fix for this problem yet?

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
December 25, 2020

Jas98A2, the original poster, never responded to this discussion from September 2020.  Nor have any specific errors been identified. Please see https://helpx.adobe.com/download-install/kb/find-installation-log-files.html for information on how you can locate any fatal errors preventing the download install process.

 

If you have any questions, please either update this public forum discussion or start a new one with the exact errors you encounter.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    September 24, 2020

    Samantha, I am sorry you are encountering problems installing After Effects CC.  Is Photoshop CC also installed on the computer?  If so, is it able to open and update successfully?

     

    To determine the error that is preventing After Effects from installing, please see https://helpx.adobe.com/download-install/kb/find-installation-log-files.html which discusses how to locate fatal errors within the log files.  Please update this public forum discussion with any errors you discover.

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