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Ben5EA4
Participant
April 3, 2021
Answered

Adobe Animate Free Trial not Installing

So I recently Installed the Creative Cloud desktop to test out Animate, but whenever I go to download it it gets to about 4 or 5% And then says Retry, any solutions?

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Ben5EA4Correct answer
Participant
April 3, 2021

I found the issue! I didn't have enough GB to run it, It's solved now!

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4 replies

thatsmauri
Community Expert
thatsmauriCommunity Expert
Community Expert
April 3, 2021

Do you get an Error code displayed? If so, please check the following page below:
» https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html

 

When downloading stuff, make sure you're not running anything that may block the connection to Adobe's servers. As a simple measure, you could try temporarily (!) turning off your antivirus and firewall and see if the download still freezes at 5%. 
» https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

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    Ben5EA4Author
    Participant
    April 3, 2021

    There are no error messages shown, it just abruptly stops and says retry, and I disabled my firewall and Antivirus and basically all of my security, still no luck

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    Ben5EA4AuthorCorrect answer
    Participant
    April 3, 2021

    I found the issue! I didn't have enough GB to run it, It's solved now!

    Translate
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