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Participant
May 22, 2021
Question

adobe application is not opening properly

  • May 22, 2021
  • 1 reply
  • 287 views

its showing the application iwas unable to start correctly (0xc000007b). click OK to close the application.        adobe illustrator, adobe indesign, and adobe photoshop.

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1 reply

kglad
Community Expert
Community Expert
May 22, 2021

that's a window's error message and indicates a serious problem with your installations.  do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials