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stephanied5
stephanied5
Inspiring
November 5, 2015
Question

Adobe Application Manager crashes as soon as I click 'Sign in'

  • November 5, 2015
  • 1 reply
  • 3489 views

Windows 7 64-bit

Desktop

Installing Adobe Acrobat Professional DC

Has Adobe Reader DC installed but no other Adobe products.

After installation is finished and I launch Acrobat DC I see the warning box that says I have to sign in. I click the Sign In button and the screen changes to 'Adobe SignIn has stopped responding' and then it closes.

I've run the repair function in Control Panel > Programs

I've removed the program, restarted and reinstalled it - no change.

Note: when I tried to remove it, the Adobe Application Manager refused to close and I had to end the process manually. Only then would the program allow itself to be removed.

Program is currently installed but when you launch it it wants you to "Sign In" and then will immediately stop working.

Suggestions on how to fix this?

Thank you

    This topic has been closed for replies.

    1 reply

    Sheena Kaul
    Sheena Kaul
    Legend
    November 5, 2015

    Hi,

    Please close all the tasks below from the activity monitor/task manager and then check:

    Regards,

    Sheena

    stephanied5
    stephanied5Author
    Inspiring
    November 5, 2015

    Thank you for your reply. Unfortunately none of those are running in the Task Manager.

    When I launch Acrobat Professional DC 'PDapp.exe*32' (Adobe Application Manager) launches. When I click on 'Sign in' then 'AASIapp.exe' launches and immediately crashes.

    "Adobe Account SignIn has stopped working' is displayed. When I hit the 'close' button, AASIapp.exe closes. PDapp.exe*32 stays until I kill it.

    I tried removing the op file as recommended here: (this also did not work)

    Solution 5: Delete the contents of the OOBE folder and relaunch the CC Desktop app. 

    1. Quit the Creative Cloud Desktop application from the gear icon in the upper-right corner
    2. Browse to the following location based on your operating system.
      Windows: C:\Users\<user folder>\AppData\Local\Adobe\OOBE

    3. Delete the entire contents of the OOBE folder.

    4. Restart the computer and launch the Creative Cloud Desktop application again.

    N
    nm25134517
    Participant
    March 5, 2019

    This issue is still appearing in 2019 and the solution by stephanied48098632​ is still valid. I have a Mac OS X machine running Mojave 10.14.2 and the above answer works, just change the steps to fit this OS.

    To reiterate:

    1. Quit Adobe Creative Cloud in the Mac OS X task bar. Icon > [vertical dots] > Quit.
    2. Open a Finder and browse to: /Users/<user folder>/Library/Application Support/Adobe
    3. Send the whole OOBE folder to the Trash.
    4. Restart the machine. Relaunch the Adobe Creative Cloud app, if needed. You will have to log in again to Creative Cloud.
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